This policy is updated from time to time.
If you have any questions about this policy please email: email@example.com or write to: Newbury West Berkshire, Broadway House, 4-8 The Broadway, Newbury, Berkshire, RG14 1BA, UK.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
- Analyse our web traffic using an analytics package – aggregated usage data helps us improve the website structure, design, content and functions
- Recognise when you return to our website – we may show your relevant content, or provide functionality you used previously
- Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Continued use of the site will be deemed to be consent to the use of such cookies
Online Dispute Resolution
When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution procedure.
Such procedures are an alternative to resolving disputes before a court and are hence called Alternative Dispute Resolution (ADR). When they are carried out online, they are called Online Dispute Resolution (ODR). Resolving disputes through ADR, in general, is easier, faster and less expensive than resolving disputes before a court.
In the European Union, ADR procedures can take different forms and have different names e.g. mediation, conciliation, ombudsmen, arbitration, and complaints boards.
The ODR platform is a web-based platform developed by the European Commission. Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services out of-court at a low cost in a simple and fast way. It allows consumers to submit their disputes online in any of the 23 official languages of the European Union. Businesses established in the EU that sell goods or services to consumers online need to comply with the ADR/ODR legislation.
The ODR platform can be accessed here: http://ec.europa.eu/odr.